Non-Violent Communication (NVC)

Non-Violent Communication (NVC) is an approach that allows individuals to clearly express their feelings and needs while respecting those of others. It is used to improve the quality of interactions within teams, foster collaboration, and resolve conflicts constructively. This workshop invites participants to practice NVC through structured exercises.

Walkthrough

1. 1

   Introduction to NVC

   15 min

   The facilitator begins by explaining the basic principles of NVC: observation, feeling, need, and request. They might say, "NVC helps us express ourselves without judgment and listen to others with empathy." Participants are encouraged to ask questions to clarify their understanding.

   Tip — Use concrete examples to illustrate each step of NVC, as this helps participants better understand.

2. 2

   Observation Exercise

   10 min

   The facilitator asks participants to think of a recent situation of conflict or tension. They must describe the event without judgment or interpretation. For example, "He said X" rather than "He ignored me." This helps to separate facts from opinions.

   Tip — Encourage participants to write down their observations to better structure their thoughts.

3. 3

   Identifying Feelings

   10 min

   Participants reflect on the feelings they experienced in the described situation. The facilitator may say, "What feelings did you experience?" and provide a list of feelings to aid identification. This raises awareness of the emotional impact of the situation.

   Tip — Provide a list of feelings to assist those who struggle to articulate their emotions.

4. 4

   Discovering Needs

   10 min

   Participants identify the underlying needs related to their feelings. The facilitator explains, "Behind every feeling, there is a need. What need was not met?" This helps to understand what is truly important to them.

   Tip — Encourage participants to dig deeper by asking questions such as, "Why is this important to you?"

5. 5

   Formulating a Request

   10 min

   The facilitator guides participants to transform their needs into concrete and positive requests. They might say, "How could you express a request that could meet this need?" This helps to formulate constructive solutions.

   Tip — Ensure that requests are realistic and specific, and that they are not demands.

6. 6

   Practical Application

   15 min

   Participants pair up to practice NVC with fictional or real scenarios. One participant plays the role of the sender and the other the receiver. After an exchange, they switch roles. This allows for practice in a safe environment.

   Tip — Encourage participants to provide constructive feedback to their partner after each exchange.

Variants

• Use company-specific scenarios to make the exercise more relevant.
• Incorporate role-playing with observers to provide additional feedback.
• Offer long-term follow-up with regular sessions to reinforce the practice of NVC.